Privacy Policy

Who We Are

This Privacy Policy explains how Spinbet (“we”, “us”, “our”) collects and processes personal information when you use our website and related services (the “Service”). It is intended for users in New Zealand.

By using the Service, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect the following types of information:

  • Identity and contact details: full name, date of birth, email address, phone number, address, nationality.
  • Account information: username, password (hashed), account status, preferences.
  • Verification (KYC) data: identity document details, proof of address, age verification results, and where required, source-of-funds/source-of-wealth information.
  • Payment and transaction data: deposit/withdrawal history, payment method identifiers, fraud-prevention signals (we do not store full payment card details if handled by payment providers).
  • Device and usage data: IP address, device identifiers, browser type, operating system, pages viewed, clicks, session duration, referral URLs.
  • Communications: emails, chat logs, support tickets, complaints, and call recordings where permitted.
  • Marketing preferences: subscription status, consent records, and engagement with marketing messages.

How We Collect Information

We collect information:

  • when you create an account and complete profile fields;
  • when you verify your identity or provide documents;
  • when you make deposits/withdrawals and interact with payments;
  • automatically via cookies and similar technologies;
  • from service providers (e.g., payment processors, analytics, fraud prevention);
  • from publicly available sources or regulators where appropriate.

Why We Use Your Information

We use personal information to:

  • create and administer accounts;
  • provide the Service, process transactions, and handle withdrawals;
  • verify identity and meet compliance obligations (including age and fraud checks);
  • detect, prevent, and investigate fraud, security incidents, or prohibited activity;
  • improve site performance, user experience, and game integrity;
  • communicate about your account, service updates, and support requests;
  • manage promotions (including eligibility checks and bonus abuse prevention);
  • comply with legal and regulatory requirements and enforce our terms.

Legal Basis / Authority to Process

Depending on the context, processing may be based on:

  • performance of a contract (providing the Service);
  • compliance with legal obligations;
  • legitimate interests (e.g., fraud prevention, security, product improvement);
  • your consent (e.g., certain marketing communications), which you can withdraw.

Cookies and Similar Technologies

We use cookies and similar tools to:

  • keep you logged in and maintain security;
  • remember preferences;
  • measure traffic and performance;
  • support marketing and attribution (where enabled).

You can manage cookie settings through your browser and, where available, our on-site controls. Blocking some cookies may affect functionality.

Sharing Your Information

We may share information with:

  • Payment providers to process deposits and withdrawals;
  • Identity, fraud, and security vendors to verify users and protect the platform;
  • Analytics and hosting providers to operate and improve the Service;
  • Customer support tools used to manage requests;
  • Professional advisers (legal, audit, compliance);
  • Authorities/regulators where required by law or to protect rights and safety;
  • Corporate transactions (merger, acquisition, restructuring), subject to safeguards.

We do not sell personal information.

International Transfers

Your information may be processed in countries outside New Zealand. Where we transfer data internationally, we take reasonable steps to ensure appropriate protections are in place.

Data Retention

We keep personal information only as long as necessary for the purposes described above, including to meet legal, compliance, accounting, and dispute-resolution requirements. Retention periods may vary by data type and context.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorised access, loss, misuse, or alteration. No online system is completely secure, and you are responsible for keeping your login details confidential.

Your Rights and Choices

Depending on your circumstances, you may request to:

  • access your personal information;
  • correct inaccurate or incomplete information;
  • withdraw consent for marketing;
  • request deletion where legally permitted;
  • obtain a copy of certain information.

We may need to verify your identity before responding. Some requests may be limited due to legal obligations.

Marketing Communications

If you opt in, we may send promotional messages. You can unsubscribe at any time using the link in the message or your account settings. Service-related communications may still be sent (e.g., security alerts).

Children

The Service is not intended for minors. We take steps to prevent underage access and may request age verification.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

Contact Us

For privacy questions or requests, contact Spinbet Support via the contact channels published on our website.