Responsible Gambling Policy

Commitment to Responsible Play

Spinbet is committed to responsible gambling and providing tools to help users stay in control. Gambling should be entertainment, not a way to make money or solve financial difficulties.

Staying in Control

Consider these practical habits:

  • set a budget and only gamble what you can afford to lose;
  • set time limits and take breaks;
  • avoid gambling when stressed, tired, or under the influence of alcohol/drugs;
  • never chase losses;
  • balance gambling with other activities.

Risk Indicators

You may be at risk if you:

  • spend more time or money than intended;
  • borrow or sell items to fund gambling;
  • feel anxious or irritable when not gambling;
  • hide gambling from family or friends;
  • experience financial or relationship problems linked to gambling.

If any of these apply, we encourage you to seek support and use the tools below.

Account Tools and Player Controls

Depending on availability in your account settings, Spinbet may offer:

  • Deposit limits: daily/weekly/monthly caps.
  • Loss limits: restrict net losses over set periods.
  • Wager limits: caps on betting amounts.
  • Session/time limits: reminders and automatic logouts.
  • Cooling-off periods: temporary breaks from the Service.
  • Self-exclusion: longer-term exclusion from the Service.

To activate tools, use your account settings or contact Support.

Self-Exclusion and Cooling-Off

Self-exclusion prevents access for a defined period. During self-exclusion, you should not attempt to open new accounts. We take reasonable steps to enforce exclusions, including account checks and monitoring.

Cooling-off is a shorter, temporary break.

Protecting Minors

The Service is not intended for minors. We use verification checks and may request documentation to confirm age. Keep devices and payment methods secure and do not share account access.

Support and Help in New Zealand

If you need help, you can contact New Zealand gambling support services, including:

  • Gambling Helpline (NZ): phone, chat, and text support (search “Gambling Helpline NZ”).
  • PGF Services (Problem Gambling Foundation of New Zealand): counselling and support (search “PGF NZ”).
  • 1737: free call or text to talk with a trained counsellor in NZ (search “1737 NZ”).

If you believe someone is at immediate risk of harm, contact emergency services.

Staff Training and Monitoring

We monitor for indicators of harm and may reach out to users where risk is suspected. Our teams are trained to handle responsible gambling requests and provide information about available tools.

Contact

For responsible gambling tools, cooling-off, or self-exclusion requests, contact Spinbet Support via the website contact channels.