Terms and Conditions

Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the Spinbet website and services (the “Service”). By creating an account or using the Service, you agree to these Terms.

If you do not agree, do not use the Service.

Definitions

• Account: your registered user profile with Spinbet.
• Bonus: any promotional offer, free spin, reward, or incentive.
• KYC: identity/verification procedures.
• We/Us/Our: Spinbet.
• You/User: the individual using the Service.

Eligibility and Account Registration

You must create an Account to access certain features. You must provide accurate, complete, and up-to-date information. One Account per person/household/IP/payment instrument may be allowed depending on our fraud controls; duplicate accounts may be closed.

Verification and Checks

We may require identity and address verification at registration or any time, including before withdrawals. You agree to provide requested documents and information. Failure to complete verification may result in restrictions, suspension, or closure.

Account Security

You are responsible for safeguarding your login credentials and for all activity on your Account. Notify us immediately if you suspect unauthorised access.

Deposits

Deposits must be made using payment methods permitted by Spinbet. We may set minimum/maximum deposit limits and apply checks to prevent fraud or chargebacks. Deposited funds must be used for legitimate play. Abuse, collusion, or fraudulent activity is prohibited.

Withdrawals

Withdrawals may require verification and additional checks. We may apply withdrawal limits, processing times, and method rules based on compliance and payment provider requirements. We may refuse or delay a withdrawal where we suspect fraud, bonus abuse, chargeback risk, or breach of these Terms.

Bonuses and Promotions

Bonuses are subject to specific rules displayed with each offer, which may include wagering/turnover requirements, time limits, minimum odds (sports) or contribution rates (casino), maximum bet restrictions while bonus funds are active, game/provider exclusions, limits on winnings from free spins/bonus rounds, restricted strategies, and prohibited play.

If we detect bonus abuse or prohibited play, we may void bonuses and related winnings and take further action, including Account closure.

Game Rules and Fair Play

Each game has its own rules, paytables, and logic. If a game, software, or payment system malfunctions, bets and wins affected may be voided and corrected. You must not exploit bugs, delays, or errors. If you notice an error, you must report it.

Prohibited Activities

You must not use VPNs/proxies to circumvent controls where restricted, engage in fraud or chargebacks, use stolen payment instruments, collude with others, manipulate outcomes, use bots/scripts/automation, exploit software errors, launder funds, or use the Service for unlawful purposes.

Account Suspension and Closure

We may suspend, restrict, or close Accounts where we reasonably believe Terms are breached, fraud/security risks exist, verification is incomplete, required information is not provided, or we must do so to comply with law or provider obligations. Where appropriate, we may return eligible balances subject to checks and deductions permitted by these Terms.

Fees and Taxes

Unless stated otherwise, we do not charge deposit fees, but your bank/payment provider may. You are responsible for any applicable taxes or reporting obligations in New Zealand.

Complaints and Disputes

Contact Support first with details of the issue. We may request evidence (screenshots, transaction IDs). We will review and respond within a reasonable timeframe. If you remain dissatisfied, you may ask for escalation via the channels on our website.

Intellectual Property

The Service content, branding, software, and trademarks are owned by or licensed to Spinbet. You may not copy, reverse engineer, or redistribute without permission.

Limitation of Liability

To the extent permitted by law, Spinbet is not liable for indirect or consequential losses, loss of profits, or damages arising from use of the Service, including outages or third-party failures. Nothing in these Terms limits liability where it cannot be excluded by law.

Changes to the Service and Terms

We may modify the Service or these Terms. Updated Terms will be published on the website. Continued use after changes indicates acceptance.

Contact

For questions about these Terms, contact Spinbet Support via the website contact channels.